1. Refund Policy
At Bloomington Farm and Feed, we take pride in the quality of our products. As a small, family-owned business, we pour our heart and soul into everything we provide. We understand that sometimes things don’t go as planned, which is why we’ve established this refund policy to address concerns related to defective products.
2. Refund Eligibility
Our refund policy is limited to items that are found to be defective. We are unable to offer refunds, returns, or exchanges for any other reasons at this time. We stand behind our products and will ensure that any genuine issue is resolved.
3. Defective Product Claims
- Email Us: Send an email to [email protected] with a clear and detailed picture of the defective product. Please include your order number, the date of delivery, and a brief description of the defect.
- Evaluation: Once we receive your email, we will evaluate the claim to determine if the product is indeed defective. We may contact you for further information or clarification during this process.
- Resolution: If the product is deemed defective, we will provide you with instructions for returning the product to us by scheduling a pickup of the product. Upon receipt and inspection of the product, we will either replace the item at no additional cost or offer a full refund for the purchase price of the defective item.
4. Limitations
- This policy applies only to products purchased directly from Bloomington Farm and Feed.
- Shipping fees are non-refundable.
- We reserve the right to refuse a refund or exchange if the returned product does not meet our criteria for a defect.
5. Contact Information
For any questions regarding our refund policy or to initiate a defect claim, please contact us at [email protected]
6. Changes to Refund Policy
Bloomington Farm and Feed reserves the right to modify this refund policy at any time. We will notify our customers of any changes by updating the policy on our website.